Privacy policy

First Dental is committed to protecting your personal privacy. This Privacy Policy tells you how we collect, store, use and disclose your personal information. We encourage you to read this policy carefully so that you understand our information handling practices.  

How we collect personal information

Generally, we collect an individual’s personal information from that individual. For example we collect personal information when you make an enquiry about our dental products and/or dental handpiece repair services via our website, or when you order dental products from us. However, occasionally we may also collect personal information from someone other than the individual. For example we may collect your information from an existing customer, when they tell us that you may be interested in our dental products or our dental drill handpiece repair services, or from companies with whom you work, other organisations with whom you have dealings.

How we store personal information

Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us electronically is stored on secure servers. Our employees are contractually bound to respect the confidentiality of any personal information held by us. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information. To help us protect your privacy, you must maintain the secrecy of the access credentials you use to access and use our services.

Website & Cookies

To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of First Dental’s website or web sites you visit. We do not use this technology to access any personal information of a user in our records and a user cannot be personally identified from a cookie.

Changes to our Privacy Policy

As our business evolves our business processes and policies will be reviewed and may be revised. We may change our Privacy Policy at any time. We will notify you of any change by posting an updated version of our Privacy Policy on our website.

Disclosure to overseas recipients

We are likely to disclose personal information to staff in order to deliver particular products and services to you. Contact us If you require more detailed information about our information handling practices or if you have any concerns about our handling of your personal information, please let us know by contacting us at: Privacy Officer First Dental Email: info@firstdental.com.au We will endeavour to respond to your concerns as quickly as possible.

Last Updated: April 2019